Welcome to the Naked Mates support center

This is the place to come to when you have technical issues with the Naked Mates website. In order to streamline support requests we use a support ticket system and every support request is assigned a unique ticket number which you can use to track the progress and responses online.

If you have previously raised a ticket but had no reply please check TICKET STATUS before raising a new ticket.

Before you raise a ticket...

  • Forgotten your username or password? No need to raise a ticket for that, instead click HERE to reset it.

  • Raising a ticket about a payment by Card, text or BACS? Please log in to Naked Mates and complete THIS form instead.
If your query relates to not having received a validation email we strongly recommend you CHECK THE STATUS OF YOUR TICKET ONLINE (using the Check Ticket Status feature below) as if we are having problems sending you emails, you may not recieve any support replies!

We aim to respond to support tickets within 6-12 hours, but as our support is manned by volunteers please be patient. When creating a support request please provide your username and the email address you used upon registration.

Open A New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please use the form to the right.

Check Ticket Status

We provide archives and history of all your support requests complete with responses.

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